Here to help

Dwellio support

Monday–Friday, 9 am–5 pm Australia/Sydney.

In the Dwellio app, open your job and choose Get help. Include what happened and which task it relates to. Reports can be submitted at any time; the team responds during support hours.

Cancellations and refunds

Before work starts, cancellation and no-show requests receive a full refund with no automatic cancellation fee. If work has started, the team reviews the scope, messages and completion evidence before deciding any refund.

Additional work

Sign in and revise your job. Accept the new quote and pay the additional amount before the provider starts the extra task.

Damage or disputed work

Report the issue in the app. Relevant payments awaiting release are held for review. The 48-hour routine payment-release window does not close later support claims.

Dwellio is not an emergency service. If there is immediate danger in Australia, call 000.

Pilot preparation: public bookings are not yet open.